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RELAY / THE SHIFT

WALK THE SHIFT.
WATCH THE
RECORD BUILD.

A day in a restaurant.
A record that stays with it.

ILLUSTRATIVE SHIFT

An example restaurant shift. The record below illustrates how context carries forward.

Start at 06:57
THE SHIFT STAYS HERE.3 ENTRIES · CALL-OUT · VIEW RECORD

ILLUSTRATIVE OPERATING RECORD

Call-out received

DANIEL · PREP / RECORDED

Coverage requested

OPENING MANAGER / RECORDED

Prep coverage accepted

MARCUS / RESOLVED

A cook working at the pass before the next plate goes out.
06:57

01 / CALL-OUT

The day changes before it starts.

Someone calls out. Prep still needs to happen. The first thing to settle is who’s covering, and whether everyone knows.

Marcus has prep.

ADDED TO THE RECORD · 3 ENTRIES SO FAR

Call-out received

DANIEL · PREP / RECORDED

Coverage requested

OPENING MANAGER / RECORDED

Prep coverage accepted

MARCUS / RESOLVED
Restaurant prep: ingredients are portioned at a stainless work station.
Prep

02 / PREP

The little things become the service.

Prep moves forward. An unfinished station check needs an owner. It gets one before the doors open.

check before doors

ADDED TO THE RECORD · 4 ENTRIES SO FAR

Opening check assigned

PREP LEAD / OWNED
A restaurant team gathers for a briefing before service.
Doors

03 / DOORS

Doors open. Everyone knows their part.

The checks are done. The stations are ready. The team takes the work into service with a little less guesswork.

Ready when you are.

ADDED TO THE RECORD · 5 ENTRIES SO FAR

Stations checked and ready

OPENING TEAM / RESOLVED
A cook works the hot line through the rush, from pans to plating.
Push

04 / PUSH

Then service gets loud.

A walk-in reading needs a second look. The floor is busy. The issue still gets an owner, and the next check stays visible.

Who’s got the recheck?

ADDED TO THE RECORD · 7 ENTRIES SO FAR

Walk-in follow-up assigned

DUTY MANAGER / OWNED

Recheck recorded; equipment follow-up noted

DUTY MANAGER / CARRY FORWARD
Captioned kitchen footage showing the care that goes into closing.
Close

05 / CLOSE

Close the restaurant. Keep the context.

The stations are signed off. The work done today stays in the record. The equipment follow-up belongs to tomorrow’s opening manager.

Leaving it clear.

ADDED TO THE RECORD · 8 ENTRIES SO FAR

Close signed off; follow-up handed over

CLOSING TEAM / HANDOFF
Captioned closing footage: the details yesterday’s team left ready for the next shift.
Yesterday

06 / REVIEW

Yesterday is legible.

Who covered prep. What got finished. Who handled the interruption. What needs another look. The next manager starts with context.

Now we know.

ADDED TO THE RECORD · 9 ENTRIES SO FAR

Equipment follow-up reviewed and owned

NEXT OPENING MANAGER / NEXT ACTION

YESTERDAY, UNDERSTOOD.

WHAT HAPPENED
Coverage, opening work, a service interruption, and close.
WHO HANDLED IT
Marcus, the prep lead, and the opening and duty managers.
STILL NEEDS ATTENTION
The equipment follow-up has carried forward.
NEXT OWNER
Today’s opening manager.
Relay continuity fold

THE SHIFT ENDS.
THE RECORD DOESN’T.

The next team should inherit context.
Not a guessing game.

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